Information We Collect
When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you're dealing with. If you call us, we may keep a record of that conversation.
We also collect some information automatically when you use our website. This includes your IP address, browser type, device information, and the pages you visit. We use this to understand how people find us and to make our site work better.
How We Use Information
We use your information to respond to your request, schedule your water damage inspection or restoration work, and keep you updated on the job. If you ask us a question, we use your contact details to get back to you with an answer.
We may also use your information to send you service updates, invoices, and receipts. If you opt in, we may send you occasional tips or reminders about maintaining your home or business. You can opt out of those messages at any time.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect anonymous data about your visit, like which pages you view and how long you stay. We use this information to improve our website and our services.
We may also use third-party tools for scheduling, customer communication, and payment processing. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and insurance companies when you file a claim for water damage restoration.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger.
Data Retention
We keep your personal information for as long as needed to provide our services and comply with legal obligations. For example, we retain job records and invoices for a period required by Arizona law. When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate information, delete your information, or restrict how we use it. To make a request, contact us using the details below.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We will honor those rights as required by law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.